Ickenham Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Ickenham Carpet Cleaners provides professional carpet, upholstery and related cleaning services to residential and commercial customers in the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Ickenham Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation booking or receiving services from Ickenham Carpet Cleaners.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain removal, hard floor or other cleaning services provided by Ickenham Carpet Cleaners as agreed with the Customer.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor or representative of Ickenham Carpet Cleaners who performs the Services.
Agreement means the contract between the Customer and Ickenham Carpet Cleaners comprising these Terms and Conditions together with any written or verbal confirmation of booking.
2. Scope of Services
Ickenham Carpet Cleaners provides professional cleaning services primarily within its normal operating area, which includes Ickenham and surrounding districts, and may extend to other locations by agreement.
The specific Services, charges and any special requirements will be agreed at the time of booking, based on information provided by the Customer regarding the Premises and the condition of the items to be cleaned.
Ickenham Carpet Cleaners will use reasonable care and skill in providing the Services, using suitable equipment, cleaning agents and methods appropriate for the materials and conditions as identified by the Technician on site.
3. Booking Process
3.1 Bookings can be requested by the Customer through the methods made available by Ickenham Carpet Cleaners from time to time, which may include online forms or written or verbal requests.
3.2 A booking is not confirmed until Ickenham Carpet Cleaners has accepted the request and provided a confirmation of the appointment date, approximate arrival time, and estimated price. This confirmation may be given verbally or in writing.
3.3 The Customer must provide accurate and complete information at the time of booking, including the type and size of areas or items to be cleaned, access details, parking availability, and any known issues such as heavy soiling, damage, pet contamination or previous treatments.
3.4 Ickenham Carpet Cleaners reserves the right to amend or refuse a booking where the information supplied is incomplete, inaccurate, or where the Premises or conditions are unsuitable or unsafe for the performance of the Services.
3.5 Any quotation provided prior to inspection of the Premises is an estimate only and is subject to revision if the actual work required differs from that described by the Customer.
4. Access and Customer Obligations
4.1 The Customer is responsible for providing safe and reasonable access to the Premises at the agreed appointment time. This includes ensuring that someone is present to grant access or that alternative access arrangements have been agreed in advance.
4.2 The Customer must ensure that the Premises are in a safe condition for work and must notify Ickenham Carpet Cleaners of any known risks, hazards or restrictions, including issues with electrical supply, water supply, security systems, trip hazards or fragile items.
4.3 The Customer is responsible for moving small and breakable items from the areas to be cleaned. Unless otherwise agreed, Technicians will not move heavy furniture, electrical equipment or valuable items, and cleaning will be carried out around such items where safe and practical.
4.4 Where parking restrictions apply, the Customer must advise Ickenham Carpet Cleaners in advance and, where possible, arrange suitable parking. Any parking charges or penalties incurred as a result of attending the Premises may be added to the Customer’s invoice.
5. Pricing, Estimates and Additional Work
5.1 Prices are normally provided as a fixed quotation or an estimated cost based on the information supplied. All prices are stated in pounds sterling and may be subject to applicable taxes.
5.2 If, on arrival, the Technician finds that the work required is substantially different from that described at the time of booking, Ickenham Carpet Cleaners may revise the price. Where the revised price is not acceptable to the Customer, the Technician may decline to proceed, and a reasonable call-out or cancellation charge may apply.
5.3 Any additional work requested by the Customer on the day of service that was not included in the original booking may be carried out at the discretion of the Technician and will be charged at the applicable rate.
5.4 Promotional offers or discounts are subject to availability, may be withdrawn at any time, and will only apply when expressly agreed at the time of booking.
6. Payments and Invoicing
6.1 Unless otherwise agreed in advance, payment is due immediately on completion of the Services at the Premises.
6.2 Ickenham Carpet Cleaners may accept various forms of payment, which may include cashless or electronic methods. The accepted payment methods will be advised at the time of booking or on request.
6.3 For commercial Customers or where account terms have been agreed in writing, invoices are payable within the payment period indicated on the invoice. If no period is specified, payment is due within 14 days of the invoice date.
6.4 Ickenham Carpet Cleaners reserves the right to charge interest on overdue invoices and to claim compensation for late payment in accordance with applicable UK legislation governing late payment of commercial debts.
6.5 Title to any goods or products supplied as part of the Services does not pass to the Customer until full payment has been received.
7. Cancellations, Rescheduling and No-Show
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice to Ickenham Carpet Cleaners. Where possible, at least 24 hours notice is requested to avoid charges.
7.2 Ickenham Carpet Cleaners reserves the right to apply a cancellation fee where a booking is cancelled or rescheduled with insufficient notice, or where the Technician is unable to gain access to the Premises at the confirmed time through no fault of Ickenham Carpet Cleaners.
7.3 If the Technician attends the Premises and is unable to carry out the Services due to unsafe conditions, lack of access, or other circumstances within the Customer’s control, a call-out or cancellation fee may be charged.
7.4 Ickenham Carpet Cleaners will use reasonable efforts to attend appointments at the agreed time, but arrival times are approximate and may be subject to delays caused by factors beyond its control, such as traffic, weather, or emergencies. In such cases, Ickenham Carpet Cleaners will endeavour to contact the Customer to advise of any significant delay or to rearrange the appointment.
7.5 In the rare event that Ickenham Carpet Cleaners must cancel a booking, it will notify the Customer as soon as reasonably practicable and offer to reschedule. Ickenham Carpet Cleaners shall not be liable for any indirect or consequential losses arising from such cancellation.
8. Service Limitations and Results
8.1 Ickenham Carpet Cleaners will use appropriate professional methods to clean carpets, upholstery and other items. However, the outcome of cleaning is influenced by factors such as age, type of fibre, level and type of soiling, previous cleaning or treatments, and existing wear or damage.
8.2 Stain removal cannot be guaranteed. Certain stains may be permanent or may only lighten rather than fully disappear, even with specialist treatments.
8.3 Shrinkage, colour loss or texture changes can occasionally occur, particularly where items have pre-existing weaknesses or have been incorrectly cleaned or maintained in the past. The Technician will exercise reasonable care but cannot accept responsibility where such issues arise due to inherent defects or prior treatment.
8.4 The Customer is advised to follow any after-care instructions provided by the Technician, including guidance on drying times, ventilation and use of the cleaned areas. Ickenham Carpet Cleaners accepts no liability for damage arising from failure to follow after-care advice.
9. Customer Inspection and Complaints
9.1 The Customer is encouraged to inspect the work on completion of the Services while the Technician is still on site. Any immediate concerns should be raised with the Technician so that they may be addressed wherever possible.
9.2 If the Customer is not present at completion, any complaints regarding the standard of the Services must be reported to Ickenham Carpet Cleaners as soon as reasonably practicable and in any event within 48 hours of completion.
9.3 Ickenham Carpet Cleaners will investigate complaints and, where appropriate and feasible, may offer to re-attend the Premises to review and, at its discretion, to re-clean specific areas. This shall normally be the Customer’s sole remedy in respect of service quality issues.
10. Liability and Insurance
10.1 Ickenham Carpet Cleaners holds appropriate insurance cover for its business activities. Details of insurance can be provided on request.
10.2 Ickenham Carpet Cleaners will be liable for direct damage to the Customer’s property to the extent that such damage is caused by the negligence of its Technicians in the performance of the Services, subject to the limitations in this clause.
10.3 Ickenham Carpet Cleaners is not liable for any pre-existing damage, defects, wear, fading, discolouration or deterioration of carpets, fabrics or other items, nor for any damage arising from inherent weaknesses, improper installation, manufacturer defects or previous cleaning or treatment by third parties.
10.4 Ickenham Carpet Cleaners shall not be liable for any loss of profit, loss of business, loss of opportunity, loss of goodwill or any indirect or consequential loss or damage arising out of or in connection with the Services or these Terms and Conditions.
10.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under UK law.
11. Waste Handling and Environmental Matters
11.1 Ickenham Carpet Cleaners will handle and dispose of any waste arising from its cleaning activities in accordance with applicable UK waste management and environmental regulations.
11.2 Where the Services generate waste such as debris, used cleaning materials or contaminated liquids, the Technician will manage these in a safe and lawful manner. This may include temporary storage on site, removal by the Technician, or use of designated drains where permitted and appropriate.
11.3 The Customer must inform Ickenham Carpet Cleaners of any known contamination risks, such as biohazardous materials or hazardous substances. Additional charges may apply for handling and disposal of such materials, and Ickenham Carpet Cleaners reserves the right to decline work that poses unacceptable risk or requires specialised disposal not within its normal operations.
11.4 The Customer is responsible for any waste not arising directly from the Services, including general household or commercial waste, and such waste will not be removed unless otherwise agreed.
12. Health and Safety
12.1 Ickenham Carpet Cleaners is committed to maintaining high standards of health and safety for its Technicians and Customers.
12.2 Technicians may refuse to carry out work that they reasonably consider to be unsafe or unsuitable, including where there are aggressive animals, unsanitary conditions, or other hazards that could compromise health and safety.
12.3 Some cleaning products and equipment may require temporary restricted access to treated areas. The Customer must follow any safety instructions given by the Technician, particularly in relation to children, pets, and persons with allergies or respiratory conditions.
13. Data Protection and Privacy
13.1 Ickenham Carpet Cleaners collects and processes personal information about Customers for the purposes of managing bookings, providing Services, handling payments and maintaining records in accordance with applicable data protection laws in the UK.
13.2 Personal information will be kept secure and will not be sold to third parties. It may be shared with trusted service providers where necessary to deliver the Services or comply with legal obligations.
13.3 Customers have rights in relation to their personal data, including the right to access certain information held about them. Further details can be provided on request.
14. Force Majeure
14.1 Ickenham Carpet Cleaners shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include extreme weather, acts of government, public transport disruption, accidents, illness, or other unforeseen events.
14.2 In such circumstances, Ickenham Carpet Cleaners will use reasonable efforts to notify the Customer and to reschedule the Services where possible.
15. Variations to Terms
15.1 Ickenham Carpet Cleaners reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
15.2 Continued use of the Services following any changes to these Terms and Conditions will be deemed to constitute acceptance of those changes where the Customer has been reasonably notified.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. Severability
17.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any confirmed booking details and any specific written variations agreed between the Customer and Ickenham Carpet Cleaners, constitute the entire agreement between the parties in relation to the Services and supersede any previous discussions, correspondence or understandings.
By making a booking with Ickenham Carpet Cleaners, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
